We’re finalizing details on this plan and will share more in the coming weeks. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. My apologies for that and I wanted to personally assure you of the path forward:įirst, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We did not get this right from the start. Here’s the full apology from CEO Patrick Spence: We’re finalizing details on this plan and will share more in the coming weeks.” From the CEO’s note: “We heard you on the issue of legacy products and modern products not being able to coexist in your home. One thing the apology does note will change is the company’s original intent to stop offering software updates to newer devices that are connected to the legacy devices on this list. #sonos #heardbutdidntlistenĪnother thing to be aware of is the fact that the legacy devices will still function after May, post- the end of Sonos providing software support. There has been a slight rewording of the notice on the website but the message is the same. This is also, it should be said, a distinction that some customers are picking up on - that the apology doesn’t really backtrack at all the way it might appear at first glance.Īm I missing something here? Nothing has changed. Just not in the full, complete way most customers probably want. So, yes, the company will continue “supporting” its original Zone Players, Connect, and Connect:Amp (launched in 2006 and including versions sold until 2015) the first-generation Play:5 the CR200 and the Bridge.
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